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We understand that your business is the reason we are in business and we want nothing more than for you to be completely satisfied with your purchase. Our staff takes pride in the products we sell and because of this we visually inspect and play test every item in an effort to ensure that all merchandise is in sellable condition.
With the exception of pre-owned and vintage items we offer a 14-day (from date of purchase or delivery) money back guarantee on any product that does not meet the standards of our clients. Store credit will be issued on account for any item returned after the 14-day grace period for up to 30 days. Returned items must be in resalable condition, complete with original packaging, blank warranty cards, owner’s manuals and no signs of wear or abuse. Please contact a sales associate for a “Return Authorization Number” prior to returning an item.
While most stores offer an extended return policy with 30 or even 45-day terms please take into consideration the vast potential of an item being used prior to purchasing and the disservice other businesses are effectuating to their client base by reselling these products as “new.”
All returned items are inspected upon arrival at Beau Monde Guitars. The buyer will pay return shipping costs. If a returned item qualified for Free Shipping the shipping charge will be deducted from the original purchase price. If the returned item does not meet the above requirements, it may be refused or a restocking fee of up to 20% may be assessed. All shipments are insured; therefore any damage to the item while in transit must be filed directly with the carrier.
We acknowledge purchasing an instrument sight unseen is like buying a vehicle without test-driving it first. With respect to pre-owned, high-end and vintage items, which tend to hold a greater value, we can only extend a 72-hour approval period from the time an order is received.
Non-Returnable Items: Sheet Music, Books, Media (i.e. CDs, DVDs, Software), Harmonicas, Microphones, Polishes & Cleaners, Clothing and Special Orders.
Note: Beau Monde Guitars accepts no less than 1/3 down on any Special Order. Please keep in mind that your item is ordered specifically for you and because of this all deposits are non-refundable.